Refund & Cancellation Policy

Thank you for subscribing to SMART POS ERP. We want to ensure a transparent and fair experience for all our merchants.

1. Subscription Plans

We charge merchants a monthly or annual subscription fee for cloud database hosting, multi-tenant directory updates, and transactional SMS services. We offer a **30-day free trial** of our systems so you can completely test all billing features before making a payment.

2. Refund Window

• Since we offer a free trial, subscription payments made after the trial period are generally **non-refundable**.
• In special circumstances (such as duplicate charges, accidental billing errors, or if your database provisioning failed and could not be resolved), you can claim a full refund within **7 business days** of the transaction date.

3. Subscription Cancellation

You can cancel your subscription renewal at any time. Once cancelled, your vendor account and data backup directory will remain active until the end of your current paid billing cycle, after which it will be archived.

4. Processing Refunds & Mode of Reversal

To request a refund for duplicate or erroneous transactions, please contact our support desk with your payment receipt proof, Cashfree order ID / bank UTR reference, and registered mobile number:

• Email: support@vvid.in
• Support Phone / WhatsApp: +91 7018805089
• Operating Entity: Focus IT Services (SMART POS ERP / VVID OS)

Approved refunds will be processed and credited back to the original source payment method (UPI / Bank Account / Card) within **5 to 7 business days** in accordance with RBI and Cashfree Payment Gateway guidelines.